At the end of drop/add, we automatically refund any eligible classes that did not open. A class becomes ineligible if it, or any classes with the same name in the same order, opened.
Unfortunately, this will happen sometimes. We can't control whether someone gets in before you, but you can reactivate notifications for a course for FREE by clicking the 'REACTIVATE' button on the Orders page after logging in.
All customers are notified at the same time. There is no priority.
You can rely on email or you can add international text messaging to your account, which enables you to receive text messages on your non-US phone for 90 days.
We send an email as part of our notification process. Please make sure that your spam filter is set to allow firstname.lastname@example.org and email@example.com.
Shoot us an email here.